Frequently Asked Questions (FAQs)

image of frequently asked questions

How does telehealth physical therapy work?

Once you schedule your initial visit for telehealth physical therapy, Dr. Sutton will set up a one-on-one visit using video software that is secure and HIPAA compliant. There is nothing for you to download and you can use your computer or cell phone. All you need is a smart phone, tablet, or computer. 

Will my insurance cover my visit?

Sutton Health Advocacy is not in network with any insurance companies. Upon request, Dr. Stacy will give you a SuperBill that you can submit to your insurance company for reimbursement. Additionally, you can pay for your visits with either an FSA or HSA card. Please discuss reimbursement concerns with Dr. Stacy prior to your visit.

How can you know what’s wrong without seeing me in person?

Many pelvic floor issues can be observed and effectively managed without a provider ever needing to see you in person. Posture, movement patterns, and breathing patterns are often contributors to pelvic floor dysfunction and can all be managed with video observation. If Dr. Sutton believes you need hands on treatment, she will transition you into an in person visit. Dr. Stacy has a blog post dedicated to this topic, which you can access here.

Why telehealth?

Many people with pelvic floor dysfunction have difficulty leaving home to get to a provider. It can be difficult to get to a provider when you have an infant or young child at home. You may not want to expose yourself or others inside the home to the potential of coronavirus. Telehealth bypasses many of these obstacles. 

Do I need a referral from my doctor or midwife?

No. Direct access is when a physical therapist can evaluate and treat a patient without a referral. In the state of Texas, you can be treated for 15 days with no referral, by a physical therapist who has a doctoral degree and is residency trained, like Dr. Stacy. If it is determined you need a referral from your doctor, she will work with you and your health care provider as needed. You can read more about direct access in Texas here.

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